Professional Services Engineer - Unified Communica

Search and Select

Sector: Information Technology

Contract: Permanent

Employment Terms: Full Time

Address: 1 Upper Church St

Contact: Search and Select Recruitment Agency

Our client seeks a Professional Services Engineer - Unified Communications & Network to join their team Role Profile: The professional services engineer will be responsible for supporting and implementing solutions based around communication, collaboration and networking systems, predominantly Mitel and Session Boarder Controllers. In this role, you will work with a wider team of customer-focused professionals who are committed to delivering excellent solutions and in-life customer experience. You'll demonstrate strong technical competence through engaging in technology decision-making discussions. Additionally, you will be able to apply your technical knowledge in collaboration with the professional services consultants to advise clients on accurate governance to ensure stability, and to enable them to evolve their environments to support changing business requirements. Reporting to the Group Professional Services Director, the role is to be part of the Professional Services engineering team and includes responsibility for providing implementation, support and design assistance for Enterprise client projects. You will be closely aligned with the Professional Services Consultants to deliver an end-to-end service for customers relating to but not limited to; Mitel Unified communications, Cloud Voice and Cisco networking solutions. You will have the opportunity to provide subject matter expertise on technical solutions, and act as a technical point of contact for implementation projects and in-life service delivery. You will be responsible for identifying, developing and assisting with the implementation of services to drive new revenue and achieve targets within the Enterprise Key Responsibilities: Support and drive to lead digital transformation within customer organisations. You will be implementing and supporting customers in their drive to adopt new technologies that enable a dynamic workforce through modern unified communications and networking solutions. Ensure the service is delivered to agreed budget with the project manager. Ensure the internal governance process is adhered to at all times. Where clients are to be charged, ensure you are tracking your time diligently Communicate clearly to customers the service deliverables, delivery plan and ongoing progress with the assigned Project Manager. Work with the teams to ensure customer satisfaction levels are exceeded. Ensure that Services/Projects are documented and delivered effectively Record and store customer meeting notes Identify risk areas and communicate these to the team if necessary Document projects and file when completed. Hand over all necessary documentation to the end customer. Update all customer tickets within the ticketing system (Service Now) Request training as and when required to assist with the position. Understand and comply with the licence and other regulatory rules applying to the position. Understand and comply with the Data Protection Law as it relates to the position. Understand and comply with the Health and Safety responsibilities relevant to the role as defined in the Safety Policy. Work in accordance with the safety procedures and safe working policies. Undertake appropriate security awareness training covering information security, data protection.

If you have the required skills please apply online at searchandselect.com quoting reference number: 13683

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